Return & Refund Policy – smartinfomarket.com
At smartinfomarket.com, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review the following policy regarding returns and refunds.
1. Returns
You may request a return for eligible digital products within 30 days of purchase, provided the following conditions are met:
Eligibility: Only non-activated, unused digital licenses or unaccessed products qualify for return. Custom services (e.g., tailored strategies, design work) are non-returnable unless found to be defective.
How to Request a Return: Contact our support team within 30 days of your purchase. We will provide return instructions along with a return authorization reference.
Return Conditions: Since digital products are typically delivered instantly, returns are only accepted if the content has not been used or accessed.
2. Refunds
Once your return request has been reviewed and approved, we will notify you of the status and process your refund accordingly:
Approved Refunds: Refunded to your original payment method within 7–10 business days. Bank processing times may vary.
Partial Refunds: In some cases, partial refunds may apply — such as if the product was partially used or if the request was submitted outside the 30-day window.
Non-Refundable Items: Products that have been accessed or activated, custom services, final-sale bundles, and gift cards are non-refundable unless proven faulty.
3. Exchanges
If you’d like to exchange your product for a different version or license tier, please follow the standard return process. Once the original license is confirmed as unused, we’ll provide the replacement or a suitable alternative based on availability.
4. Faulty or Inaccessible Products
If your product is not functioning as expected or is inaccessible, please notify us within 7 days of purchase. We’ll promptly issue a replacement or provide a full refund at no extra charge.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Downloaded or activated digital products
Custom-built services or consulting solutions
Discounted or final-sale items
Gift cards
6. Contact Us
For any questions or assistance regarding returns or refunds:
📧 Email us at: [email protected]
We’re here to support you and ensure a great experience with smartinfomarket.com.
